DELIVERY AND RETURNS
We aim to send out all orders within 48 hours. If this is not the case we will notify you. Orders are dispatched using Royal Mail at the cost stipulated below:
Standard UK recorded delivery £5.50 - 2-5 days.
UK Courier £10 - 48 hours
Please note that a signature is required for this service so please bear this in mind when specifying your preferred delivery address.
Standard EU delivery £15, 3-7 days
Non European Union Countries £22, up to 12 days
If you have any special delivery requests please make these known to us.
Free Delivery for all orders over £150.00
If for any reason you are not happy with your ToBe Designs purchase, please return the item(s), along with the details requested below, within 14 days of receiving your item(s).
Please do contact us in advance of making a return so we can expect your delivery.
ToBe Designs will be happy to refund or exchange your item(s) provided they are in perfect condition, unworn and in their original packaging with original labels still attached. Unfortunately we cannot accept exchanges or refunds on goods we consider damaged or used.
Please provide us with the following information when you make your return:
- Please stipulate if you require a refund or an exchange
- Order Number
- The reason for the return
- Copy of the receipt
- Please obtain proof of postage
Please return your item to:
ToBe Designs, Ashtree House, Weyloed Lane, Shirenewton, Momouthshire NP16 6RW
Please allow 14 days for any returns to be processed. We will not be considered responsible for goods in transit. We would like to draw your attention to the following:
We do not refund delivery charges.
We do not refund gifts without a receipt but are happy to make an exchange.